Returns & Exchanges
At City Winery, we strive to ensure every bottle and gourmet pairing meets our high standards of excellence. If your selection is damaged or defective, we offer a 30-day window for returns and exchanges to ensure your complete satisfaction.
Contact Support
Reach out to our concierge team within 30 days of purchase with your order number and a brief description of the issue.
Provide Verification
Submit a clear photo of the damaged item or the specific batch details for quality assessment by our sommelier team.
Secure Packaging
If a physical return is required, safely repack the item in its original shipping container to prevent further breakage during transit.
Receive Refund or Replacement
Once your return is processed, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing